| Measuring Business Excellence Contributor(s): Kanji, Gopal K. (Author) |
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ISBN: 0415258227 ISBN-13: 9780415258227 Publisher: Routledge OUR PRICE: $152.00 Product Type: Hardcover - Other Formats Published: December 2001 Annotation: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction ofg customers, employers and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organizational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book will be essential reading for both academics and professionals working in quality management. |
| Additional Information |
| BISAC Categories: - Business & Economics | Leadership - Medical - Business & Economics | Entrepreneurship |
| Dewey: 658.401 |
| LCCN: 2001041993 |
| Series: Routledge Advances in Management and Business Studies |
| Physical Information: 0.77" H x 6.82" W x 8.9" (1.13 lbs) 256 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM. This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success. Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management. |