| Listening: The Forgotten Skill: A Self-Teaching Guide Revised Edition Contributor(s): Burley-Allen, Madelyn (Author) |
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ISBN: 0471015873 ISBN-13: 9780471015871 Publisher: Wiley OUR PRICE: $17.96 Product Type: Paperback - Other Formats Published: February 1995 Annotation: A proven program for turning effective listening into a powerful business tool Managers and other employees spend more than 40 percent of their time listening to other people but often do it so poorly that the result is misunderstood instructions, misdirected projects, and erroneous actions--millions of dollars' worth of mistakes just because most people don't know how to listen. In this new edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productive listening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'll learn how to:
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| Additional Information |
| BISAC Categories: - Business & Economics | Business Communication - General - Business & Economics | Motivational - Business & Economics | Human Resources & Personnel Management |
| Dewey: 650.13 |
| LCCN: 94033343 |
| Series: Wiley Self-Teaching Guides |
| Physical Information: 0.5" H x 7.4" W x 9.1" (0.80 lbs) 208 pages |
| Themes: - Theometrics - Secular |
| Descriptions, Reviews, Etc. |
| Publisher Description: A proven program for turning effective listening into a powerfulbusiness tool Managers and other employees spend more than 40percent of their time listening to other people but often do it sopoorly that the result is misunderstood instructions, misdirectedprojects, and erroneous actions--millions of dollars' worth ofmistakes just because most people don't know how to listen. In thisnew edition of her classic guide to the art of effective listening, Madelyn Burley-Allen shows you how to acquire active, productivelistening skills and put them to work for you--professionally, socially, and personally. With her time-tested techniques, you'lllearn how to: * Eliminate distractions and improve your concentration on what isbeing said * Locate key words, phrases, and ideas while listening * Cut through your own listening biases * Interpret body language clues * Ask constructive, nonthreatening questions that elicit realinformation * Get others to listen to you * Master a whole range of listening skills that you can use on thejob and in your personal life Listening: The Forgotten Skill uses an interactive learningapproach with work-sheets, charts, graphs, and self-tests that helpyou pace and monitor your own progress. |