| What To Say: And What Not To Say When... Contributor(s): Crawford Ph. D., Bill (Author) |
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ISBN: 0692193138 ISBN-13: 9780692193136 Publisher: Florence Publishing OUR PRICE: $14.22 Product Type: Paperback Published: December 2018 |
| Additional Information |
| BISAC Categories: - Psychology | Interpersonal Relations |
| Physical Information: 0.46" H x 5.51" W x 8.5" (0.57 lbs) 200 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Have you ever tried to communicate important information to someone, only to have them become defensive, or argumentative? This can be a big problem, because often the conversation turns into a debate, with the other person either shutting down or defending the very behavior you want them to change In "What To Say," psychologist, Dr. Bill Crawford goes way beyond "good communication skills" & uses the latest brain science to show readers what is really happening when others are being resistant, and why trying to explain things to them rationally or defending your position doesn't work He then gives specific examples of "what to say" (and what not to say) to ensure that those you are wanting to engage shift from the resistant brain to the receptive brain so that they can truly hear and understand what you are wanting them to know. |