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Breakaway: Deliver Value to Your Customers Fast!
Contributor(s): Fred, Charles L. (Author)
ISBN: 0787961647     ISBN-13: 9780787961640
Publisher: John Wiley & Sons
OUR PRICE:   $34.20  
Product Type: Hardcover - Other Formats
Published: March 2002
Qty:
Annotation: ""Breakaway" is a literary breakthrough! This is a business book that reads more easily than most and is as enlightening as any. Fred has succeeded in demystifying the previously arcane world of employee performance and competency management. Kudos for stripping the industry of its gobbledy-gook jargon and baring its substantive soul."
--Howard M. Block, managing director, Education Services, Banc of America Securities, LLC

"Speed and proficiency is a great and highly practical concept for gaining competitive advantage. Chuck Fred has done a beautiful job of blending the ideologies of continuous quality improvement and those of continuous learning to create an articulate and compelling case for winning through the development of people. Breakaway cuts right to the core of what differentiates winners from losers in the race to provide superior customer value."
--Gary Jusela, vice president, learning, The Home Depot

"Chuck Fred's concepts reflect the importance of business velocity, speed of decision making, and customer impact often overlooked in many popular works regarding quality in business."
--Terry J. Erdle, vice president, Sun Microsystems Educational Services

"Getting new employees up to speed rapidly--and helping current employees learn new skills--has never been more important for success. The Breakaway concepts are becoming a key competitive edge in the war to attract and utilize top talent. A quick 'cycle time to proficiency' is now a must to meet both our customer and employee needs."
--Eric J. Ross, president, Global Customer Care Services, Nortel Networks

""Breakaway" reflects the winning philosophy of valuing each person as anindividual with unique skills and talents. Fred recognizes that by adapting employee education and training to meet this reality, it is not only good for the person, but good for the customer and for business."
--C. William Pollard, chairman and chief executive officer, The ServiceMaster Company



Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Entrepreneurship
- Business & Economics | Human Resources & Personnel Management
Dewey: 658.812
LCCN: 2002000941
Series: Jossey-Bass Business & Management
Physical Information: 0.64" H x 5.82" W x 8.88" (0.75 lbs) 160 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
Breakaway beschreibt ein neues, revolutionäres Modell zur Steigerung der Performance und zur raschen Umsetzung von Veränderungen. Auf der Basis von Hunderten von Interviews, darunter auch mit gut einem Drittel der Fortune 50 Unternehmen wurden leistungsstarke Tools entwickelt, mit denen Sie Ihr Unternehmen verändern können. Wie? Ganz einfach, indem Sie die Lerngeschwindigkeit Ihrer Mitarbeiter erhöhen und dafür sorgen, dass das erworbene Wissen schnell in die Praxis umgesetzt wird. Breakaway ist ein praktischer Leitfaden für den schnellen Wandel.