| A Piece of the Pie: The Story of Customer Service at Publix Contributor(s): Carvin, Joseph W. (Author), Jenkins, Charles (Foreword by) |
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ISBN: 097681837X ISBN-13: 9780976818373 Publisher: Nothing in Common Books OUR PRICE: $11.35 Product Type: Paperback Published: January 2018 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Workplace Culture |
| Physical Information: 0.42" H x 6" W x 9" (0.61 lbs) 184 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Publix Super Markets has been the top-ranked supermarket on Fortune Magazine's list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazine's "Hall of Fame" as one of America's best places to work, and named America's favorite supermarket by a national consumer magazine. The company's customers and admirers have long wanted to know Publix's recipe for premier customer service. With the help of Publix's customers and associates, whose own stories are woven throuighout, this book explains what that service is and how the company's associates make it happen.. |
Contributor Bio(s): Carvin, Joseph W.: - Prior to writing A Piece of the Pie in 2005, Joseph W. Carvin was Publix's Vice President of Human Resources. A graduate of the Phillips Exeter Academy, the University of Pennsylvania, and the University of Miami School of Law, Joe worked in human resources and employment law before retiring to write books. He and his wife now live in Virginia, where Joe spends much of his time working on his website, WeMayBeWrong.org and jwcarvin.com. |