| A Flight Attendant's Full Disclosure: How to Manage Customer Service Breakdowns Contributor(s): Cathcart, Jim (Foreword by), Woodbridge, Becky (Author) |
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ISBN: 0999330403 ISBN-13: 9780999330401 Publisher: Woodbridge Press Publishing Company OUR PRICE: $13.29 Product Type: Paperback Published: January 2018 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations |
| Physical Information: 0.24" H x 5.51" W x 8.5" (0.31 lbs) 114 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Customers Aren't Always Right... You Need to Make Them Right Anyone in business needs to successfully resolve customer-service breakdowns and leave customers with smiles on their faces. Customer service expert and retired flight attendant Becky Woodbridge says, "...in the spirit of full disclosure, I have seen my share of cabin pressure over the years. Strange things tend to happen when you're hurtling through thin air at six-hundred mph in an enclosed tube. Restlessness sets in. Emotions begin to fray. Patience wears thin. Tempers flare." Becky offers solid solutions to everything from identifying and dealing with moods, to practicing being non-judgmental, to diffusing severe belligerence. |