| Call Centres and Human Resource Management: A Cross-National Perspective 2004 Edition Contributor(s): Deery, S. (Editor), Kinnie, N. (Editor) |
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ISBN: 1403913048 ISBN-13: 9781403913043 Publisher: Palgrave MacMillan OUR PRICE: $104.49 Product Type: Hardcover Published: December 2003 Annotation: This book looks at Human Resource Management in call centers from an international perspective using research from leading academics in the field. The characteristics and features of working in a call center are examined by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers. |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Management - General - Business & Economics | Human Resources & Personnel Management |
| Dewey: 658.812 |
| LCCN: 2003059603 |
| Physical Information: 0.82" H x 5.86" W x 9.3" (1.08 lbs) 295 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers. |