| Handbook of Service Science 2010 Edition Contributor(s): Maglio, Paul P. (Editor), Kieliszewski, Cheryl A. (Editor), Spohrer, James C. (Editor) |
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ISBN: 144191627X ISBN-13: 9781441916273 Publisher: Springer OUR PRICE: $237.49 Product Type: Hardcover - Other Formats Published: May 2010 |
| Additional Information |
| BISAC Categories: - Business & Economics | Operations Research - Business & Economics | Information Management - Business & Economics | Management - General |
| Dewey: 338.4 |
| Series: Service Science: Research and Innovations in the Service Economy |
| Physical Information: 1.63" H x 6.14" W x 9.21" (2.80 lbs) 758 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: As the service sector expands into the global economy, a new science of service is emerging, one that is dedicated to encouraging service innovation by applying scientific understanding, engineering discipline, and management practice to designing, improving, and scaling service systems. Handbook of Service Science takes the first major steps to clarifying the definition, role, and future of this nascent field. Incorporating work by scholars from across the spectrum of service research, the volume presents multidisciplinary perspectives on the nature and theory of service, on current research and practice in design, operations, delivery, and innovation of service, and on future opportunities and potential of service research. Handbook of Service Science provides a comprehensive reference suitable for a wide-reaching audience including researchers, practitioners, managers, and students who aspire to learn about or to create a deeper scientific foundation for service design and engineering, service experience and marketing, and service management and innovation. |