| The Science of Service Systems 2011 Edition Contributor(s): Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor) |
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ISBN: 1441982698 ISBN-13: 9781441982698 Publisher: Springer OUR PRICE: $104.49 Product Type: Hardcover - Other Formats Published: April 2011 |
| Additional Information |
| BISAC Categories: - Computers | Information Technology - Business & Economics | Management - General - Business & Economics | Operations Research |
| Dewey: 657.83 |
| LCCN: 2011922500 |
| Series: Service Science: Research and Innovations in the Service Eco |
| Physical Information: 1.1" H x 9.3" W x 6.4" (1.55 lbs) 360 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical foundations for a science of service systems, examining a wide range of substantive issues and implementations related to service science from various perspectives. From the formal (ontologies, representation specifications, decision-making and maturity models) to the informal (analysis frameworks, design heuristics, anecdotal observations), these contributions provide a snapshot in time of the gradually emerging scientific understanding of service systems. The Science of Service Systems, along with its companion text, Service Systems Implementation, is designed to present multidisciplinary and multisectoral perspectives on the nature of service systems, on research and practice in service, and on the future directions to advance service science. These two volumes compose a collection of articles from those involved in the emerging area known as service science. |