| Words Matter: How One Little Word Can Change the Way You Do Business Contributor(s): MacDonald, Norman P. (Author) |
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ISBN: 1496066413 ISBN-13: 9781496066411 Publisher: Createspace Independent Publishing Platform OUR PRICE: $8.54 Product Type: Paperback Published: September 2014 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations |
| Physical Information: 0.16" H x 5.5" W x 8.5" (0.22 lbs) 78 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Words matter. How we talk about our customers will have a direct impact on how we "think" about our customers. As you will learn from this book, customers are not "a" customer or "the" customer. They are MY customer and YOUR customer. If we fail to remember that, sooner or later they will become someone else's customer. |