| The Customer Service Manager's Handbook Contributor(s): Dunthorne, David J. (Illustrator), Hoffman, Jodie L. (Author) |
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ISBN: 1518631142 ISBN-13: 9781518631146 Publisher: Createspace Independent Publishing Platform OUR PRICE: $23.74 Product Type: Paperback Published: November 2015 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations |
| Physical Information: 0.57" H x 8.5" W x 11" (1.40 lbs) 272 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The Customer Service Manager's Handbook is a comprehensive resource for managers. It covers the importance of hiring the right employees, getting them acclimated, and properly training them. It gives valuable tips on how to coach and motivate employees to perform at their absolute best. The Handbook highlights the huge impact performance evaluations have on performance. It also gives tips on tackling difficult situations, such as getting people back on track when they are not performing up to par.The Customer Service Manager's Handbook provides valuable information on hiring, orientation, training, coaching, motivating, disciplining, and evaluating employees. Most importantly, all of the information is tailored to customer service departments Within the Handbook you'll find dozens of helpful forms to help you navigate the unique world of customer service management |