| CCXP Exam Preparation Contributor(s): Kirkland, Lori (Foreword by), Bartlett, Michael G. (Author) |
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ISBN: 1520922817 ISBN-13: 9781520922812 Publisher: Independently Published OUR PRICE: $14.24 Product Type: Paperback Published: March 2017 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations |
| Series: Key Facts Giving Back |
| Physical Information: 0.17" H x 6" W x 9" (0.29 lbs) 64 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The Certified Customer Experience Professional (CCXP) is one of the most dynamic and exciting new certifications available for customer centric professionals. Michael G. Bartlett is a Customer Experience (CX) professional who holds both the CCXP and PMP certifications and has over 15 years of experience working for customers across multiple sectors including finance, government, space, energy and healthcare. In this book, he distills his knowledge of the CX discipline into 18 easy-to-understand principles which translate directly to the questions in the CCXP exam. He also presents 40 mock questions with detailed explanations to help you get into the correct mindset required to pass on your first attempt.All profits from this book will be paid to a small number of animal charities, shelters and foster networks; all have been personally vetted by the author himself. |