| Ultimate Basic Business Skills: Training an Effective Workforce [With CDROM] Contributor(s): Atwood, Christee Gabour (Author) |
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ISBN: 1562865897 ISBN-13: 9781562865894 Publisher: ASTD OUR PRICE: $66.45 Product Type: Paperback Published: December 2009 Annotation: Get frontline workers up to speed on critical business skills with Ultimate Basic Business Skills. These lively, scripted one-half-day training programs cover more than 20 individual topic areas, including customer service essentials, priority management and decision making, business writing, communication skills, conflict management, and team and social skills basics. Included are all needed learning activities, handouts, worksheets, assessments, and PowerPointT slides. Blend, mix, and match content to create customized programs using the included CD-ROM. |
| Additional Information |
| BISAC Categories: - Business & Economics | Skills - Business & Economics | Training |
| Dewey: 658.312 |
| Physical Information: 0.73" H x 8" W x 9.3" (1.51 lbs) 304 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Having a copy of Ultimate Basic Business Skills: Training an Effective Workforce on your bookshelf is like having an on-call business training department. This book offers ready-to-present programs on the most critical frontline business skills every member of your organization needs. Too often training in these basic business areas is ignored in favor of more pressing product or service training. Ultimate Basics Business Skills offers learning professionals everything needed to quickly deploy this valuable training. Lively, scripted half-day programs in more than 20 individual topic areas cover external and internal customer service skills, project management, help in projecting a professional image and working in a team environment, and much more. The book uses the familiar structure of the Trainer's Workshop Series to guide the training sessions and includes all handouts, worksheets, assessments, and PowerPoint slides to allow users to quickly create training targeted specifically for their intended audience. All programs offer enough additional material to allow expanding the program length to suit training needs. Users can easily blend, mix, and match formats and contents to create just the program your organization needs. |