| 10 Steps to Successful Customer Service Contributor(s): Kamin, Maxine (Author) |
|
 |
ISBN: 1562865900 ISBN-13: 9781562865900 Publisher: ASTD OUR PRICE: $17.96 Product Type: Paperback Published: March 2010 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Reference - General |
| Dewey: 338.761 |
| Series: 10 Steps |
| Physical Information: 0.6" H x 6" W x 8.9" (0.70 lbs) 192 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Providing great customer service has never been more critical for the success of any business. 10 Steps to Successful Customer Service is designed as a quick but effective check up to ensure that front line professionals as well as customer service managers focus on the key practices that keep and create satisfied customers. Beginning with a focus on individual motivation for service, Maxine Kamin covers all the bases critical for success from trust and relationship building to maintaining a big picture perspective to avoid burn out on the job. The 10 Steps to creating spectacular customer service - Step 1: Identify Service Motivation and Mission- Step 2: Define Great Service for Your Organization- Step 3: Form Great Relationships- Step 4: Build Trusting Relationships that Last- Step 5: Use the Law of Attraction--Be Positive- Step 6: Aggressively Solve Problems--the Bigger the Better- Step 7: Recover from Mistakes Gracefully- Step 8: Give Customers and Yourself a Break- Step 9: Keep It Cool When Things Get Hot- Step 10: Be Your Own Best Customer |