| Quality Management for IT Services: Perspectives on Business and Process Performance Contributor(s): Praeg, Claus-Peter (Editor), Spath, Dieter (Editor) |
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ISBN: 1616928891 ISBN-13: 9781616928896 Publisher: Business Science Reference OUR PRICE: $171.00 Product Type: Hardcover - Other Formats Published: October 2010 |
| Additional Information |
| BISAC Categories: - Business & Economics | Total Quality Management - Business & Economics | Production & Operations Management - Business & Economics | Information Management |
| Dewey: 004.068 |
| LCCN: 2010016386 |
| Physical Information: 0.9" H x 8.6" W x 11.3" (2.40 lbs) 350 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book gives both scientists and practical experts an insight into the many different facets of IT service quality management--Provided by publisher. |