Willie's Way: 6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty Contributor(s): Van Hooser, Phillip (Author) |
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ISBN: 164095144X ISBN-13: 9781640951440 Publisher: Sound Wisdom OUR PRICE: $15.19 Product Type: Paperback - Other Formats Published: September 2019 |
Additional Information |
BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Consumer Behavior - General - Business & Economics | Marketing - General |
Dewey: 658.812 |
Physical Information: 0.5" H x 6" W x 8.9" (0.45 lbs) 160 pages |
Descriptions, Reviews, Etc. |
Publisher Description: A book unlike any other customer service guide, Willie's Way translates Willie's common-sense wisdom into simple, practical applications. Each chapter looks at one of the six service secrets and explains how and why it works. From listening to customers, to offering them special favors, to making every customer connection memorable, these proven strategies will impress, entice and win new customers with every interaction. As a successful speaker and author who travels constantly, Phillip Van Hooser has been in and out of his fair share of cabs. But only one cabbie ever taught him anything about customer service. That cabbie is Willie, and the common-sense wisdom he imparted has become known as Willie's Way. In Willie's Way, you too will learn Willie's unique brand of personalized service:
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Contributor Bio(s): Van Hooser, Phillip: - Phillip Van Hooser is Founder and Concept Director for Leaders Ought to Know(R), a comprehensive leadership development initiative that helps organizations maximize their leaders' performance so they can achieve organizational goals. His leadership expertise has been used around the globe to cultivate great leaders who create competitive advantage. A frequent keynote speaker for top corporations and associations, Van Hooser is a member of the Speaker Hall of Fame, past president of the National Speakers Association and a Certified Speaking Professional. He holds a B.S. in Marketing from Murray State University and an M.B.A. from Nova Southeastern University. |