| 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones Contributor(s): Griffiths, Andrew (Author) |
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ISBN: 1741750083 ISBN-13: 9781741750089 Publisher: Allen & Unwin OUR PRICE: $20.66 Product Type: Paperback Published: April 2007 Annotation: Featuring innovative suggestions to impress and astound customers with excellent customer service, this guide shows how to keep current customers and attract new ones. |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Small Business - General |
| Dewey: 658.812 |
| Series: 101 . . . |
| Physical Information: 0.78" H x 5.4" W x 7.34" (0.60 lbs) 218 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Full of practical tips to improve customer service and maintain a level of excellence, this resource helps businesses attract new customers and keep regular customers coming back. Suggestions include understanding customers, using a personalized approach, managing customers over the Internet and telephone, overseeing internal customer service, and stepping in when things go wrong. Helpful tips, such as giving regular customers a contact number for outside normal business hours, offer great ideas for speeding up customer-service transactions for busy owners and managers. Also included are checklists to gauge customer service satisfaction, handle customer complaints effectively, and analyze competition efficiently. |