| Warranty Management and Product Manufacture 2006 Edition Contributor(s): Murthy, D. N. Prabhakar (Author), Blischke, Wallace R. (Author) |
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ISBN: 1852339330 ISBN-13: 9781852339333 Publisher: Springer OUR PRICE: $104.49 Product Type: Hardcover - Other Formats Published: September 2005 Annotation: Purchasers of manufactured goods demand assurance that the purchased product will perform satisfactorily over its expected life. Warranties play a vitally important role in providing this assurance, in two ways. Firstly, warranty terms can provide a promise of protection in the event of a product failure. Secondly, effective warranty service can assure customer satisfaction in the event of a warranty claim. Successful use of both of these requires proper warranty management. The authors of Warranty Management and Product Manufacture have developed "Stage-3" warranty management, that views warranties from a strategic perspective, beginning with a warranty strategy that is linked to technical and commercial planning from the very start of the product development process. The aim of warranty management is to achieve the overall business objectives by focussing on both product performance assurance as well as ensuring customer satisfaction, the ultimate goal of warranty management. Warranty Management and Product Manufacture provides guidelines for achieving this goal. Written by two of the world??'s leading experts in warranty management, this monograph details the most up-to-date thinking in this key area of product manufacture. It will be an invaluable guide for managers in product development, production and marketing as well as graduate students in business and operations management and industrial engineering. |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Industrial Design - Product - Technology & Engineering | Quality Control - Technology & Engineering | Industrial Engineering |
| Dewey: 620 |
| LCCN: 2005924560 |
| Series: Springer Series in Reliability Engineering |
| Physical Information: 0.77" H x 6.12" W x 9.66" (1.21 lbs) 302 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction. Uses minimal mathematics and presents accounting and legal aspects of warranty management in an easily understandable style. Written by two of the world's leading experts in warranty management. |