| Remarkable Customer Service ... and Disservice: Case Studies and Discussions to Increase Your Customers' Delight Contributor(s): Morgan, Rebecca L. (Author) |
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ISBN: 193003928X ISBN-13: 9781930039285 Publisher: Morgan Seminar Group OUR PRICE: $14.25 Product Type: Paperback - Other Formats Published: April 2009 |
| Additional Information |
| BISAC Categories: - Business & Economics | International - Marketing - Business & Economics | Human Resources & Personnel Management - Business & Economics | Customer Relations |
| Physical Information: 0.39" H x 5.5" W x 8.5" (0.48 lbs) 184 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Can Your Team Improve Your Customer's Delight? We like to think our staff are just as good when we aren't around as when we are. But not all of them are. Some are doing downright stupid things to your customers. And driving them away. How do you know what they're doing? You can't always know. But you can regularly reinforce what you want them to do. Not by lecturing at them, nagging and scolding. But by presenting scenarios and discussing them, either as a group or individually. "Remarkable Customer Service ... and Disservice" is designed to be a tool for growth -- for you, individual staff members, and your whole team. |