The 10¢ Decision: How Small Change Pays Off Big Contributor(s): Guest, Laurie (Author) |
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ISBN: 1941478816 ISBN-13: 9781941478813 Publisher: Windy City Publishers OUR PRICE: $25.60 Product Type: Paperback Published: July 2019 |
Additional Information |
BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Business Communication - General |
Physical Information: 0.41" H x 5.98" W x 9.02" (0.58 lbs) 192 pages |
Descriptions, Reviews, Etc. |
Publisher Description: What Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers.
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