Limit this search to....

The 10¢ Decision: How Small Change Pays Off Big
Contributor(s): Guest, Laurie (Author)
ISBN: 1941478816     ISBN-13: 9781941478813
Publisher: Windy City Publishers
OUR PRICE:   $25.60  
Product Type: Paperback
Published: July 2019
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Business Communication - General
Physical Information: 0.41" H x 5.98" W x 9.02" (0.58 lbs) 192 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

What Laurie Guest knows to be true about customer service is that many organizations think proper treatment of clients is common sense and that training isn't an issue. Unfortunately, leaders often believe that if they hire good people, their employees will know how to treat customers.


WRONG. The basics must be taught, enforced, and reinforced to create the ultimate customer experience.


In this short, easy-to-read book, Guest shares the insights she gained in each phase of her working life. During every endeavor, she remained committed to providing great service to every customer/patient/guest she encountered. She has also collected quite a few examples through the years that prove each of her points in a relatable fashion. "The 10 Decision: How Small Change Pays Off Big" shares 11 guiding principles of customer service, as well as techniques to attract and keep new customers in a way that doesn't have to cost a fortune.


In each chapter, you'll find a lesson that takes a deeper dive into the attributes that can help you achieve great reviews and success simply by improving your guest encounter points.