| Chatbot Research and Design: 4th International Workshop, Conversations 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers 2021 Edition Contributor(s): Følstad, Asbjørn (Editor), Araujo, Theo (Editor), Papadopoulos, Symeon (Editor) |
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ISBN: 3030682870 ISBN-13: 9783030682873 Publisher: Springer OUR PRICE: $52.24 Product Type: Paperback Published: February 2021 |
| Additional Information |
| BISAC Categories: - Computers | Speech & Audio Processing - Computers | Intelligence (ai) & Semantics - Computers | Computer Science |
| Physical Information: 0.49" H x 6.14" W x 9.21" (0.73 lbs) 219 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic. The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions. |