| After-Sales Service of Engineering Industrial Assets: A Reference Framework for Warranty Management 2014 Edition Contributor(s): González-Prida Díaz, Vicente (Author), Crespo Márquez, Adolfo (Author) |
|
 |
ISBN: 3319037099 ISBN-13: 9783319037097 Publisher: Springer OUR PRICE: $161.49 Product Type: Hardcover - Other Formats Published: January 2014 |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Quality Control - Business & Economics | Production & Operations Management - Business & Economics | Management - General |
| Dewey: 658.5 |
| Physical Information: 0.81" H x 6.14" W x 9.21" (1.44 lbs) 318 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. "After-sales Service of Engineering Industrial Assets" comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in after sales management, assets engineering and warranty management. |