| ABC of Ict: The Exercise Workbook Contributor(s): Van Haren Publishing (Editor) |
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ISBN: 9087531427 ISBN-13: 9789087531423 Publisher: Van Haren Publishing OUR PRICE: $31.35 Product Type: Paperback - Other Formats Published: January 2009 Annotation: ABC stands for the Attitude, Behavior and Culture within IT organizations. ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues. The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises aimed at recognizing and discussing ABC worst practices that need solving in YOUR organization. The ABC of ICT Introduction book (sold separately) will then give help and tips for solving. We also have a website where people can give feedback on the book, share |
| Additional Information |
| BISAC Categories: - Business & Economics | Reference - General |
| Dewey: 658.003 |
| Physical Information: 0.3" H x 6.5" W x 9.2" (0.40 lbs) 75 pages |