| ITIL(R) 2011 Edition - A Pocket Guide 2011 Edition Contributor(s): Van Bon, Jan (Author) |
|
 |
ISBN: 9087536763 ISBN-13: 9789087536763 Publisher: Van Haren Publishing OUR PRICE: $28.70 Product Type: Paperback Published: December 2011 |
| Additional Information |
| BISAC Categories: - Computers | Reference |
| Series: Best Practice (Van Haren Publishing) |
| Physical Information: 0.6" H x 4.3" W x 6.9" (0.35 lbs) 194 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL(R) 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition -- for both industry experts and students alike. Primarily it is a quick, portable reference tool to ITIL for all professionals in the service management community. What is the 'lifecycle' approach? What are the key service management processes and functions? Secondly the ITIL pocket guide can be used as part of the training material for everyone who wants to certify for the ITIL Foundation exam. The guide contents cover all of the specifications of APMG's ITIL Foundation Certificate syllabus. |