| What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large Print Edition) Contributor(s): Heskett, James L. (Author), Sasser, W. Earl (Author), Schlesinger, Leonard a. (Author) |
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ISBN: 0369312651 ISBN-13: 9780369312655 Publisher: ReadHowYouWant OUR PRICE: $36.89 Product Type: Paperback - Other Formats Published: September 2015 * Not available - Not in print at this time * |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Industries - Service - Business & Economics | Leadership |
| Dewey: 658.409 |
| Physical Information: 1.13" H x 6.14" W x 9.21" (1.70 lbs) 556 pages |
| Descriptions, Reviews, Etc. |
Contributor Bio(s): Heskett, James L.: - "James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association. W. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school's first course on the management of service operations in 1972. Leonard A. Schlesinger returned to Harvard Business School as a Baker Foundation Professor of Business Administration in July 2013 after concluding a five - year term as the twelfth president of Babson College." |