| A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction Contributor(s): Waite, Andrew (Author) |
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ISBN: 1138412546 ISBN-13: 9781138412545 Publisher: CRC Press OUR PRICE: $218.50 Product Type: Hardcover - Other Formats Published: July 2017 |
| Additional Information |
| BISAC Categories: - Computers | Interactive & Multimedia - Technology & Engineering | Telecommunications - Computers | Information Technology |
| Physical Information: 504 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording |