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Title Author / Artist Prod Type ISBN/ISBN-13
or UPC		 Pub
Date		 Price
A Complaint is a Gift: Recovering Customer Loyalty When Things Go Wrong (16pt Large Print Edition)Barlow, JanellePaperback0369307569 /
9780369307569		02/2009$37.79
Emotional Value: Creating Strong Bonds with Your CustomersBarlow, JanelleHardcover1576750795 /
9781576750797		04/2000$25.16
  (2 items found)