| A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction Contributor(s): Waite, Andrew (Author) |
|
 |
ISBN: 1578200946 ISBN-13: 9781578200948 Publisher: CRC Press OUR PRICE: $54.10 Product Type: Paperback - Other Formats Published: January 2002 Annotation: Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording 'A Practical Guide to Call Center Technology shows how to navigate the business, technical, and financial issues in building and managing a customer contact center. It shows how to get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales. |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Marketing - Telemarketing - Business & Economics | Marketing - Multilevel |
| Dewey: 658.84 |
| LCCN: 2002282826 |
| Physical Information: 1.14" H x 6" W x 9.07" (1.46 lbs) 504 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording |