| Be Our Guest-Revised and Updated Edition: Perfecting the Art of Customer Service Revised, Update Edition Contributor(s): The Disney Institute (Author) |
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ISBN: 1423145844 ISBN-13: 9781423145844 Publisher: Disney Editions OUR PRICE: $22.49 Product Type: Hardcover Published: November 2011 |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Industries - Hospitality, Travel & Tourism - Business & Economics | Management - General |
| Dewey: 791.068 |
| LCCN: 2011023545 |
| Series: Disney Institute Book |
| Physical Information: 0.9" H x 6.1" W x 9.1" (1.00 lbs) 224 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years. Want more insight on The Walt Disney Company, its founder, and its driving creative forces? Explore these behind-the-scenes stories from Disney Editions:
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