| Managing Customer Service Contributor(s): Institute of Leadership & Management (Author) |
|
 |
ISBN: 008046419X ISBN-13: 9780080464190 Publisher: Routledge OUR PRICE: $46.50 Product Type: Paperback - Other Formats Published: April 2007 Annotation: Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). *Content is well regarded *Popular with those training with the ILM but can also be used for independent study *Content of each workbook now maps to single course unit, resulting in a more user-friendly format. |
| Additional Information |
| BISAC Categories: - Business & Economics | Human Resources & Personnel Management - Business & Economics | Management - General |
| Dewey: 658.812 |
| Series: Superseries |
| Physical Information: 0.3" H x 8.31" W x 11.55" (0.62 lbs) 106 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). |