| Usability in Government Systems: User Experience Design for Citizens and Public Servants Contributor(s): Buie, Elizabeth (Editor), Murray, Dianne (Editor) |
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ISBN: 0123910633 ISBN-13: 9780123910639 Publisher: Morgan Kaufmann Publishers OUR PRICE: $53.96 Product Type: Paperback - Other Formats Published: May 2012 |
| Additional Information |
| BISAC Categories: - Computers | Human-computer Interaction (hci) - Computers | Internet - General |
| Dewey: 004.21 |
| Physical Information: 1" H x 7.6" W x 9.1" (1.55 lbs) 440 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: As a usability specialist or interaction designer working with the government, or as a government or contractor professional involved in specifying, procuring, or managing system development, you need this book. Editors Elizabeth Buie and Dianne Murray have brought together over 30 experts to outline practical advice to both usability specialists and government technology professionals and managers. Working with internal and external government systems is a unique and difficult task because of of the sheer magnitude of the audience for external systems (the entire population of a country, and sometimes more), and because of the need to achieve government transparency while protecting citizens' privacy.. Open government, plain language, accessibility, biometrics, service design, internal vs. external systems, and cross-cultural issues, as well as working with the government, are all covered in this book. |