| The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research Contributor(s): Tedesco, Donna (Author), Tranquada, Fiona (Author) |
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ISBN: 0124047009 ISBN-13: 9780124047006 Publisher: Morgan Kaufmann Publishers OUR PRICE: $47.45 Product Type: Paperback Published: November 2013 |
| Additional Information |
| BISAC Categories: - Computers | User Interfaces - Computers | Web - Design - Computers | Human-computer Interaction (hci) |
| Dewey: 004.21 |
| Physical Information: 0.67" H x 7.09" W x 9.32" (1.68 lbs) 364 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: The Moderator's Survival Guide is your indispensable resource for navigating the rocky shoals of your one-on-one user research sessions. Inside, you'll find guidance for nearly 100 diverse situations (ranging from business-as-usual to tricky and sticky) that might occur during usability studies, contextual inquiries, or user interviews. As a moderator, you are responsible for the well-being of the participant, your study, and your organization. You must be prepared for anything that may happen, from your technology failing to the participant quailing. Use this guide to identify your best next steps, react appropriately, and survive any challenges that comes your way. |