Excess Baggage: Leveling the Load and Changing the Workplace Contributor(s): Rosskam, Ellen (Author), Elling, Ray (Author) |
|
![]() |
ISBN: 0415783771 ISBN-13: 9780415783774 Publisher: Routledge OUR PRICE: $52.20 Product Type: Paperback - Other Formats Published: August 2018 |
Additional Information |
BISAC Categories: - Psychology | Mental Health - Business & Economics | Industries - Transportation - Business & Economics | Organizational Behavior |
Physical Information: 288 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Based on groundbreaking research on the working conditions of airport check-in workers in two countries, a previously unstudied category of predominantly women workers, Ellen Rosskam describes a form of work characterized as modern-day Taylorism. An occupation greatly affected by new forms of work organization and management practices-caught in the throes of rapid change due to international competition, alliances, mergers, and the application of cost-efficiency strategies-check-in work has been undermined in recent years by the adverse effects of liberalization and technological change.By peeling away the veneer of glamour associated with airport check-in work, Rosskam reveals how changes in work organization in this sector have de-skilled, disempowered, and ultimately demoralized workers. In Excess Baggage, weaving through the psychological distress, physical pain from musculoskeletal disorders, strain, and violence that check-in workers experience and describe in their own words, a picture emerges of a job perceived to be safe, clean, glamour girl work, but which is comparable to industrial workplaces that require heavy manual lifting, obligingly performed in skirts, dresses, and pretty little shoes. |