Call Centers For Dummies Contributor(s): Bergevin, Real (Author), Kinder, Afshan (Author), Siegel, Winston (Author) |
|
ISBN: 0470677430 ISBN-13: 9780470677438 Publisher: For Dummies OUR PRICE: $25.19 Product Type: Paperback - Other Formats Published: May 2010 |
Additional Information |
BISAC Categories: - Business & Economics | Customer Relations |
Dewey: 658.812 |
Series: For Dummies |
Physical Information: 0.84" H x 7.4" W x 9.2" (1.25 lbs) 384 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Tips on making your call center a genuine profit center In North America, call centers are a $13 billion business, employing 4 million people. For managers in charge of a call center operation, this practical, user-friendly guide outlines how to improve results measurably, following its principles of revenue generation, efficiency, and customer satisfaction. In addition, this new edition addresses many industry changes, such as the new technology that's transforming today's call center and the location-neutral call center. It also helps readers determine whether it's cost-efficient to outsource operations and looks at the changing role and requirements of agents.
With the latest edition of Call Centers For Dummies, managers will have an improved arsenal of techniques to boost their center's bottom line. |