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"The Black Book of Outsourcing moves beyond the rhetoric and offers specific strategies for those choosing to outsource and for those whose careers have been impacted by outsourcing. Outsourcing is a reality. This book shows companies and workers alike how to turn it into an opportunity."
--Thomas J. Donohue, President and CEO, United States Chamber of Commerce

"An exhaustive, in-depth look at one of the most pressing competitive issues of our time. Required reading for all executives who hope to survive in the global economy."
--Joseph P. Quinlan, Chief Global Economist, The Johns Hopkins University

"This book will help you gain an understanding that in the new global, high-tech economy, there's no cruising altitude."
--Robert Reich, Former U.S. Secretary of Labor, Clinton Administration

"Outsourcing is not a fad, but an important shift in how business is done in the global economy. As a global outsourcing leader, Capgemini understands the importance of being informed in making any outsourcing decision. The Black Book of Outsourcing provides a wealth of information on how to get it right."
--Terry Jost, North American Outsourcing Leader, Capgemini

"The Black Book of Outsourcing offers fresh, organized thinking on one of the most vexing and emotionally charged business challenges."
--Ashish Arora, Professor, The Heinz School of Public Policy and Management, Carnegie Mellon University

"This book challenges readers to re-evaluate their preconceived notions about outsourcing."
--J. Brian Quinn, Buchanan Professor of Management Emeritus, Tuck School of Business, Dartmouth College

"This is, withoutquestion, the most comprehensive publication on outsourcing. It's destined to become the most regarded source of essential outsourcing information and practice. The Black Book of Outsourcing is the most important outsourcing investment you can make."
--Ward Holland, Vice President, Strategic Initiatives and Corporate Development, Wachovia Corporation