| Why People Matter Revised Edition Contributor(s): Dugmore, Jenny (Author) |
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ISBN: 0580474593 ISBN-13: 9780580474590 Publisher: Institution of Engineering & Technology OUR PRICE: $47.50 Product Type: Paperback Published: December 2006 |
| Additional Information |
| BISAC Categories: - Computers | Computer Engineering - Business & Economics | Management - General |
| Dewey: 658 |
| Series: Achieving ISO/Iec 20000 |
| Physical Information: 0.2" H x 6.2" W x 9.1" (0.40 lbs) 91 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Covering the roles of management and process owners, this book explains the importance of management commitment to best practice service management, mapping onto the requirements and recommendations of clause 3.1 of ISO/IEC 20000 Management responsibility. It also covers the importance of motivation, training and career development. |
Contributor Bio(s): Dugmore, Jenny: - Jenny Dugmore |