| Raving Fans: A Revolutionary Approach to Customer Service Contributor(s): Blanchard, Kenneth (Author), Bowles, Sheldon (Author), Adamson, Rick (Read by) |
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ISBN: 0739309536 ISBN-13: 9780739309537 Publisher: Random House Audio Publishing Group OUR PRICE: $13.50 Product Type: Compact Disc Published: January 2004 Annotation: Told in the parable style of "The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. |
| Additional Information |
| BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Development - General - Business & Economics | Management - General |
| Dewey: 658.812 |
| Physical Information: 0.39" H x 5.66" W x 5.68" (0.23 lbs) |
| Descriptions, Reviews, Etc. |
| Publisher Description: Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans. |