| The Essential Guide to Employee Engagement: Better Business Performance Through Staff Satisfaction Contributor(s): Cook, Sarah (Author) |
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ISBN: 0749449446 ISBN-13: 9780749449445 Publisher: Kogan Page OUR PRICE: $42.74 Product Type: Paperback Published: July 2008 Annotation: Engaged employees are more productive, engender greater customer satisfaction and loyalty, and help promote a company's brand. "The Essential Guide to Employee Engagement provides" the tools necessary to make this happen. This book explores the concept and practice behind creating an engaged workforce and how this can contribute to organizational success. The author draws on case studies and examples from globally recognized companies to demonstrate how actively engaged employees assist the progress of their organization. She shows managers how to measure the level of their employees' engagement and provides them with a strategy to help increase staff participation. |
| Additional Information |
| BISAC Categories: - Business & Economics | Human Resources & Personnel Management |
| Dewey: 658.314 |
| LCCN: 2008011170 |
| Physical Information: 0.6" H x 6.1" W x 9.2" (0.75 lbs) 242 pages |
| Descriptions, Reviews, Etc. |
Contributor Bio(s): Cook, Sarah: - Sarah Cook is a founding member and CEO of Stairway Consultancy Ltd. in the UK. She has experience in leadership and consulting and has spent much time helping both public and private organizations improve their customer service and develop their leadership. Cook has authored several books including Change Management Excellence and Customer Care Excellence, both published by Kogan Page. |
