| Retail and Digital Banking: Principles and Practice Contributor(s): Henderson, John (Author) |
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ISBN: 0749482710 ISBN-13: 9780749482718 Publisher: Kogan Page OUR PRICE: $56.99 Product Type: Paperback - Other Formats Published: October 2018 |
| Additional Information |
| BISAC Categories: - Business & Economics | Banks & Banking - Business & Economics | Finance - General - Business & Economics | Accounting - General |
| Dewey: 332.1 |
| LCCN: 2018036801 |
| Series: Chartered Banker |
| Physical Information: 0.76" H x 6.14" W x 9.21" (0.87 lbs) 280 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Endorsed by the Chartered Banker Institute as core reading for the Personal and Private Banking module, Retail and Digital Banking looks at the changes that have occurred, including developments in onshore and offshore operations, call centres and the impact of technology and other critical factors in retail and digital banking. This book considers the evolution of retail banking services and the major role that technology has played in providing quality, cost-effective services to consumers. This fascinating text then goes on to offer expert thought leadership on the future of retail banking and what this could mean for existing established banks and disruptive new entrants. Retail and Digital Banking offers readers the opportunity to take a step back and consider the evolution of the sector in which they work and the tremendous level of change that has occurred over time for all operational activity. Retail and Digital Banking provides support for the Personal and Private Banking module assessment and features practical case studies from the banking sector. This essential text brings the journey of modern banking to life and considers what the future holds. Online supporting resources include a glossary and updates to regulation. |
Contributor Bio(s): Henderson, John: - John Henderson has worked in retail banking for 32 years, having spent the first half of his career in various retail banking roles and working in different channels with Bank of Scotland, before joining fledging supermarket bank, Sainsbury's Bank. John then headed the multi-channel customer experience team for Bank of Scotland before moving to Royal Bank of Scotland in 2002 to manage branch design and distribution for RBS and NatWest. Latterly John has managed offshoring of back-office operations and he now looks after global operations capacity management systems and forecasting for RBS. John has two MBAs, his first from Edinburgh University and his second from the Chartered Banker Institute. John is a Fellow of the Chartered Banker Institute. |