Dealing with Difficult People: Fast, Effective Strategies for Handling Problem People Contributor(s): Lilley, Roy (Author) |
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ISBN: 074949879X ISBN-13: 9780749498795 Publisher: Kogan Page OUR PRICE: $37.80 Product Type: Hardcover - Other Formats Published: June 2019 * Not available - Not in print at this time * |
Additional Information |
BISAC Categories: - Business & Economics | Careers - General - Business & Economics | Human Resources & Personnel Management - Business & Economics | Management - General |
Dewey: 650.13 |
LCCN: 2019004933 |
Physical Information: 0.63" H x 5.5" W x 8.5" (0.78 lbs) 160 pages |
Descriptions, Reviews, Etc. |
Publisher Description: Dealing with Difficult People will help you navigate the bullies, nit-pickers, manipulators and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. Updated for 2019, this 4th edition of the best-selling Dealing with Difficult People features practical exercises, useful templates, and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... |
Contributor Bio(s): Lilley, Roy: - Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines. |