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CIM Coursebook 99/00: Customer Communications in Marketing 1999-2000 Edition
Contributor(s): Wood, Gill (Author), Wood (Author)
ISBN: 0750643676     ISBN-13: 9780750643672
Publisher: Butterworth-Heinemann
OUR PRICE:   $36.10  
Product Type: Paperback
Published: April 2000
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
Dewey: 658.812
LCCN: 00699277
Series: Chartered Institute of Marketing (Hardcover)
Physical Information: 199 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
Customer Communications is specifically developed and written for students studying for the Customer Communications module of the CIM Certificate. This book, as with the others in the series, has been completely revised to match the 1999 syllabus for the CIM qualifications.

It is designed to help you pass your professional examinations first time, and give you practical marketing knowledge for use in your further career. Butterworth Heinemann have worked in close conjunction with the Education Division of the CIM to make completely sure that the materials are up to date and exactly meet the CIM's requirements.
The book includes uniquely valuable material for the serious CIM student including
. Recent examination papers
. Glossary of key terms
. Highly interactive text with questions, activities and highlighted
key points
. The ONLY workbooks to include the CIM senior examiners own specimen
answers and examination reports


Officially endorsed by the CIM
Approved by the CIM Chief Examiner
Written by CIM Senior Examiner for the Customer Communications module