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The Guidebook for Performance Improvement: Working with Individuals and Organizations
Contributor(s): Kaufman, Roger (Editor), Thiagarajan, Sivasailam (Editor), Macgillis, Paula (Editor)
ISBN: 0787903531     ISBN-13: 9780787903534
Publisher: Pfeiffer
OUR PRICE:   $76.00  
Product Type: Hardcover - Other Formats
Published: December 1996
Qty:
Annotation: This book offers a concise overview of organizational reengineering so your organization can strategically alter its future. Clearly and succinctly, this book: * offers a fresh definition of reengineering * gives advice on how to deal with employee reactions to reengineering * provides a detailed overview of what happens during reengineering * contains a useable description of essential reengineering elements.
Additional Information
BISAC Categories:
- Business & Economics | Human Resources & Personnel Management
- Business & Economics | Management - General
- Business & Economics | Entrepreneurship
Dewey: 658
LCCN: 96077827
Physical Information: 1.55" H x 6.3" W x 9.7" (2.46 lbs) 660 pages
 
Descriptions, Reviews, Etc.
Publisher Description:

The ultimate resource for improvement and planning This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success.

Among the many leading contributors to this volume are:

  • Dale M. Brethower
  • Diane Dormant
  • Judith Hale
  • Roger Kaufman
  • Danny G. Langdon
  • Bette Madson
  • Ann W. Parkman
  • Sivasailam Thiagi Thiagarajan
  • Odin Westgaard
  • Jack Zigon . . . and many more
  • You'll learn vital performance improvement steps including:
  • Defining objectives and ensuring that they are useful
  • Determining what results to achieve
  • Designing and implementing interventions, programs, and activities that will achieve results
  • Planning appropriate evaluation efforts . . . and much more

The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected Contents:

  • --The Origins and Critical Attributes of Human Performance Technology
  • Research and Development Origins of Performance Systems
  • Social Responsibility
  • --A Strategic-Planning Framework: Mega Planning
  • Preparing Performance Indicators and Objectives
  • Needs-Assessment Basics
  • Business-Unit Performance Analysis and Development
  • Organizational Mapping
  • Job-Task Analysis
  • --The Hierarchy of Interventions
  • Applications of Total Quality Concepts to Organizational Effectiveness
  • Developing Front-line Employees: A New Challenge for Achieving Organizational Effectiveness
  • Job Aids
  • Recruitment and Turnover
  • Accountability for Staff Turnover
  • Performance Management
  • Program Management: Its Relationship to the Project
  • Rewards and Performance Incentives
  • Developing Test and Assessment Items
  • Quality Management/Continuous Improvement
  • Performance Appraisal