| Knowledge Management: Building a Competitive Advantage in Higher Education: New Directions for Institutional Research, Number 113 Contributor(s): Ir (Author), Luan (Author), Serban (Author) |
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ISBN: 0787962910 ISBN-13: 9780787962913 Publisher: John Wiley & Sons OUR PRICE: $27.55 Product Type: Paperback Published: April 2002 * Not available - Not in print at this time *Annotation: This volume provides a comprehensive discussion of knowledge management, covering its theoretical, practical, and technological aspects with an emphasis on their relevance for applications in institutional research. Over time, institutional research has had to reinvent itself repeatedly in response to changes within the internal and external environments that have impact on its operations and roles. Knowledge management provides exciting opportunities while challenging the organizational and structural status quo. Chapters examine the theoretical basis and impact of data mining; discuss the role of institutional research in customer relationship management; and provide a framework for the integration of institutional research within the larger context of organization learning. With a synopsis of technologies that support knowledge management and an exploration of future developments in this field, this volume assists institutional researchers and analysts in taking advantage of the opportunities of knowledge management and addressing its challenges. This is the 113th issue of the quarterly journal "New Directions for Institutional Research," |
| Additional Information |
| BISAC Categories: - Education | Higher |
| Dewey: 378 |
| Series: New Directions for Institutional Research |
| Physical Information: 0.29" H x 5.96" W x 9.12" (0.41 lbs) 125 pages |
