The Role of the Hospitality Industry in the Lives of Individuals and Families Contributor(s): Cummings, Pamela R. (Author), Kwansa, Francis A. (Author), Sussman, Marvin B. (Author) |
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ISBN: 0789005247 ISBN-13: 9780789005243 Publisher: Routledge OUR PRICE: $126.00 Product Type: Hardcover - Other Formats Published: October 1998 |
Additional Information |
BISAC Categories: - Business & Economics | Industries - Hospitality, Travel & Tourism |
Dewey: 647.947 |
LCCN: 98008597 |
Physical Information: 0.98" H x 6.04" W x 8.86" (1.29 lbs) 270 pages |
Descriptions, Reviews, Etc. |
Publisher Description: The Role of the Hospitality Industry in the Lives of Individuals and Families explores the evolution of the hospitality industry and the relationships between hospitality providers, their families, and the guests they serve. Focusing on the human aspect of the business, this text will give hospitality providers a better understanding of the human relations issues that they or their employees may face and show them how your services affect guests. Offering research and insight into customs and traditions that have influenced modern services, The Role of the Hospitality Industry in the Lives of Individuals and Families will teach you how to better meet the needs of guests at the national or international level while learning how the industry affects employees and their lives outside of work.The Role of the Hospitality Industry in the Lives of Individuals and Families discusses many different themes that relate to the improvement of the profession for both guests and employees, such as the spiritual, philosophical, and historical provisions of hospitality; the human resource and work issues of employees in the industry; consumer and family demands; and marketing strategies for hospitality organizations. In addition, this text discusses many issues that affect guests and that affect you as an employer or employee, such as:
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