| Emotional Intelligence for Sales Success: Connect with Customers and Get Results Contributor(s): Stanley, Colleen (Author) |
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ISBN: 0814430295 ISBN-13: 9780814430293 Publisher: Amacom OUR PRICE: $18.99 Product Type: Paperback - Other Formats Published: November 2012 |
| Additional Information |
| BISAC Categories: - Business & Economics | Sales & Selling - Management - Business & Economics | Customer Relations - Business & Economics | Personal Success |
| Dewey: 658.850 |
| LCCN: 2012016589 |
| Physical Information: 0.7" H x 5.9" W x 8.9" (0.55 lbs) 224 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Emotional intelligence plays a vital role at every stage of the sales process. It's easy to get defensive when prospects challenge you on price or to quickly cave and offer discounts in response to pressure. Those are examples of the fight-or-flight response--something salespeople learn to avoid when they build their emotional intelligence. Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator of sales success--and offers tips on how you can sharpen your skills and expand your emotional toolkit.Increasing your emotional intelligence is a sure way to overcome tough selling encounters. In Emotional Intelligence for Sales Success, you'll learn how to increase impulse control for better questioning and listening, which EI skills are related to likability and trust, how empathy leads to bigger sales conversations and more effective solutions, how emotional intelligence can improve prospecting efforts, which EI skills are most common among top sales producers, and much more.Customers can get product information and price comparisons online. The true differentiator between you and a bot is your ability to deftly solve problems and build relationships. From business development to closing the deal, emotional intelligence will drive your performance--and your success. |
Contributor Bio(s): Stanley, Colleen: - Colleen Stanley is president of SalesLeadership, a sales force development firm specializing in emotional intelligence, sales and sales leadership training. She is also the author of Emotional Intelligence For Sales Success, now published in six languages. Salesforce named Colleen as one of the top sales influencers of the 21st century and she's also been named as one of the Top 30 Global Sales Gurus to follow. When she isn't speaking, teaching or consulting, she enjoys hiking in the beautiful foothills of Denver, Colorado with her husband Jim. |
