| Assessing Service Quality: Satisfying the Expectations of Library Customers, 2nd Ed. Revised Edition Contributor(s): Hernon, Peter (Author), Altman, Ellen (Author) |
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ISBN: 0838910211 ISBN-13: 9780838910214 Publisher: ALA Editions OUR PRICE: $64.35 Product Type: Paperback Published: January 2010 |
| Additional Information |
| BISAC Categories: - Language Arts & Disciplines | Library & Information Science - General - Business & Economics | Human Resources & Personnel Management |
| Dewey: 025.5 |
| LCCN: 2009040332 |
| Physical Information: 0.47" H x 8.27" W x 11.02" (1.13 lbs) 224 pages |