| Inbound Call Centers: Design, Implementation, and Management Contributor(s): Gable, Robert a. (Author) |
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ISBN: 089006640X ISBN-13: 9780890066409 Publisher: Artech House Publishers OUR PRICE: $124.45 Product Type: Hardcover Published: December 1993 |
| Additional Information |
| BISAC Categories: - Technology & Engineering | Telecommunications |
| Dewey: 621.385 |
| LCCN: 92-28195 |
| Series: Artech House Telecommunications Library |
| Physical Information: 0.7" H x 6.32" W x 9.29" (0.90 lbs) 192 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Delivers a conceptual overview of call centres - the products that support them, the designs that make them work and the ongoing management that is required for their successful operation. |