| Taming the Unpredictable: Real World Adaptive Case Management: Case Studies and Practical Guidance Contributor(s): Palmer, Nathaniel (Author), Silver, Bruce (Author), Koulopoulos, Thomas (Introduction by) |
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ISBN: 0981987087 ISBN-13: 9780981987088 Publisher: Future Strategies Inc OUR PRICE: $22.75 Product Type: Paperback Published: August 2011 |
| Additional Information |
| BISAC Categories: - Business & Economics | Management Science |
| Physical Information: 0.48" H x 7" W x 10" (0.89 lbs) 228 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Taming the Unpredictable Real World Adaptive Case Management: Case Studies and Practical Guidance "The most valuable assets of a 20th-century company were its production equipment. The most valuable asset of a 21st-century institution, whether business or non-business, will be its knowledge workers and their productivity." Peter F Drucker The core element of Adaptive Case Management (ACM) is the support for real-time decision-making by knowledge workers. Taming the Unpredictable presents the logical starting point for understanding how to take advantage of ACM. This book goes beyond talking about concepts, and delivers actionable advice for embarking on your own journey of ACM-driven transformation. In award-winning case studies covering industries as a diverse as law enforcement, transportation, insurance, banking, legal services, and healthcare, you will find instructive examples for how to transform your own organization. |