| Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas Contributor(s): Tapping, Don (Author), Shuker, Tom (Author) |
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ISBN: 1138438774 ISBN-13: 9781138438774 Publisher: Productivity Press OUR PRICE: $228.00 Product Type: Hardcover - Other Formats Published: February 2018 |
| Additional Information |
| BISAC Categories: - Business & Economics | Production & Operations Management - Technology & Engineering | Manufacturing - Business & Economics | Entrepreneurship |
| Dewey: 651.306 |
| Physical Information: 176 pages |
| Descriptions, Reviews, Etc. |
| Publisher Description: Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets! |