The Performance Mapping and Measurement Handbook Contributor(s): Harbour, Jerry L. (Author) |
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ISBN: 113846385X ISBN-13: 9781138463851 Publisher: Productivity Press OUR PRICE: $190.00 Product Type: Hardcover - Other Formats Published: August 2017 |
Additional Information |
BISAC Categories: - Business & Economics | Quality Control - Business & Economics | Purchasing & Buying - Business & Economics | Human Resources & Personnel Management |
Dewey: 658.312 |
Physical Information: 185 pages |
Descriptions, Reviews, Etc. |
Publisher Description: To better understand and improve your systems, you must measure and map their essential characteristics. Yet, because your systems and their associated processes occur over varying spatial and temporal scales, you will need various types of maps and metrics depending on the level of detail and understanding required.During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into The Performance Mapping and Measurement Handbook. In this handbook, Dr. Harbour explains performance mapping and measurement techniques at widely differing spatial and temporal scales. Using real-world examples and language that is easy to understand, he demonstrates the effective use of: Node-link maps |